Support

1. Account and sign-in

Include the account email address, the sign-in method used, and a description of the error. You may attach a screenshot after removing unnecessary data.

GREDUP keeps one reusable session per account. When you sign in on a new device, that login becomes current and the previous device must sign in again.

• registration issue or OTP not received;
• email address not verified;
• forgotten password or failed recovery;
• Apple or Google Sign-In unavailable or account not linked;
• email or name change, or session issues.

2. Purchases and restore

The published offer includes monthly Premium at €4.99 and annual Premium at €49.99. The localised price, applicable taxes, and any offer shown by the App Store before confirmation govern the purchase.

To recover Premium, use Profile → Account → Restore purchases with the same Apple Account used to pay. Confirm the operation: if the purchase was linked to another GREDUP account, Premium moves to the current profile and is removed from the previous one. Routines, history, and other profile data are not merged.

To manage or cancel renewal, use Manage subscription or Apple account settings. If you encounter a problem, provide the device model, iOS version, app version, and displayed message.

Apple's support tools may be required for refunds, charges, or subscription management. GREDUP may help verify Premium access but does not directly handle charges or full payment-card details.

3. Privacy and data

For access, rectification, portability, objection, or other GDPR requests, email support@gredup.app with the subject “Privacy request”. Explain the right you wish to exercise and the account involved. We may request proportionate identity verification.

For a portable copy of local data, use Settings → Data and backup → Export your GREDUP data before deleting the account. You can also disable Usage analytics in Settings and revoke Data sharing with AI providers from Profile.

4. Account deletion

Email/password account: Home → profile in the top right → Profile → Account → Delete account. Confirmation uses the current authenticated session.

Apple or Google account: use the same path, confirm identity again when prompted, and allow GREDUP to revoke applicable access before deletion. If reauthentication or revocation fails, email support@gredup.app with the subject “Account deletion”. Do not send passwords, codes, or tokens.

5. Bugs and technical issues

To help us reproduce the issue, include only the relevant information:

• device model and iOS version;
• GREDUP version and build;
• screen or feature involved;
• steps taken and expected result;
• error text, if any;
• screenshot or short recording after hiding unnecessary personal data.

6. Security and emergencies

If you suspect unauthorised access, change your password, secure your email account, and contact support. If you use Apple or Google Sign-In, also review third-party connections in the relevant account.

GREDUP is not a medical or emergency service. In a health emergency, contact emergency services or a qualified professional.